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Penjagaan Untuk Pelanggan Anda!

Whether you work for a large or small company, every dollar spent on marketing should count. That means utilizing what is readily available and using the right tools to be productive.

In 2010, Telaeris started using a marketing automation tool called Infusionsoft which we talked about dalam jawatan ini. Our goal with Infusionsoft was simple at the time. Turn website visitors into customers. The formula was straightforward. Provide useful content to the email inboxes of our potential customers on a regular basis. In this way we were “nurturing” our customers, so when a genuine need arises, our company and products would be top-of-mind.

Corong pemasaran
Aliran Pelanggan yang sempurna

And it worked. One of our favorite stories was when a customer called to order our Program Inventori XPressTools. He raved about the e-mails he received from our employee “Liz” and recommended we give her a raise. The funny thing was “Liz” had left the company some months earlier, but this customer was still on her campaign. It was so well done, that he was unaware that it was from the system. The power of the consistent followup was clear and powerful.

But our goal for Infusionsoft was automasi pemasaran - bukan hanya memelihara e-mel. Kami telah menghadiri Persidangan ICON Infusionsoft and engaged with one of their paid experts for 6 months. We had committed significantly to the goal of being able to automate our marketing processes. While we received some useful information, neither paid the dividends we needed.

Di samping itu, platform Infusionsoft mempunyai beberapa masalah kesakitan yang sebenar:

  1. Complicated – new users need significant help to get started.
  2. Mahal - walaupun untuk sistem asas.
  3. Ciri-ciri - tersedia hanya dengan bayaran tambahan.
  4. Integration – available from paid partners.
  5. Advice – required paid “experts”.
  6. Perkhidmatan pelanggan - lambat atau tidak wujud.

And even the parts that did work for us caused problems, such as when we needed to set up an email campaign for a trade show. Instead of our team focusing to create great content and marketing collateral, they would waste significant time fighting the vagaries of Infusionsoft.

Lewat 2015, kami menerima e-mel dengan video yang licin.

We liked the video form so much that we stole their approach to create our mengumpul video. Pemasaran mereka mendorong pemasaran kami - tiruan menjadi bentuk pujian yang paling tulus.

But their message was also timely. After not receiving answers to our support requests multiple times from Infusionsoft, we realized we needed to

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try something else. We enrolled in Drip’s free three week trial and here is what we found:

  1. Tiada yuran persediaan.
  2. Mengimport kenalan ke drip cepat dan tidak menyakitkan.
  3. Tiada latihan atau perunding yang dibayar diperlukan.
  4. Respons cepat dari pasukan sokongan pelanggan mereka.
  5. Ciri-ciri API web jauh mudah.
  6. Papan pemuka yang bagus.
  7. Kurang daripada separuh daripada apa yang kita bayar untuk Infusionsoft.

Within 1 week we moved all of our campaigns to the Drip platform and migrated all of our web forms into our website running on WordPress. As an unexpected bonus, we found that we were able to import our customer lists into Drip for broadcast purposes, allowing us to send out our newsletter at no additional cost. This allows us to keep our MailChimp account with a smaller total list count, allowing us to drop a payment tier with them as well.

So is Drip for you? Maybe.

Drip adalah alat tumpuan yang besar untuk memupuk pelanggan.

Ia tidak dibina sebagai CRM (Kami menggunakan sendiri!).
It isn’t meant for sending unsolicited emails (MailChimp hebat untuk ini).

But for us it did exactly what we needed – Drip Marketing. After a month, we are continuing to enjoy its simplicity and functionality.

Menariknya, kami mungkin hanya tinggal dengan Infusionsoft, membayar yuran yang lebih tinggi, had they been responsive. After not receiving responses to requests for a phone call for over a month – it was time to make a change. Below you can see our modification to their “perfect customer flow” which shows what they forgot. Your existing customers are your most important customers.

Corong pemasaran
Menyampaikan - Memuaskan - Ulang

Infusionsoft does a great number of things and I personally know people who are making it sing. But without having a certified expert on staff, I’m not sure how well it maps to small businesses these days. Drip has a fabulous laser-like focus for what we needed at a great price.

Jika terdapat sebarang alat yang anda dapat kerja untuk anda, hantarkannya bersama-sama dengan membuat komen!

* Kami tidak diberi pampasan dengan cara apa-apa oleh Drip untuk blog ini!

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